For most services a one month labor only warranty is provided; phone support will be provided first, followed by Remote support if possible. In some cases it may be needed to bring the computer back to a local shop to be fixed. The main exception is malware removal, which is only offered with a one week warranty, and only for the same malware removed.
Parts are warrantied from the manufacturer, if a part fails during the warranty period we can take care of that for you for by waving the parts section of your bill. The labor will still be billed if it’s outside the one month labor warranty period though.
Other warranty terms can be negotiated in some cases, such as a custom built computer, or for network wiring which can come with a warranty up to 15 years.